In the past few days and weeks, I have been hearing/seeing the term Digital Transformation a lot. Not just on my friend Are Morch’s Facebook group (https://www.facebook.com/groups/HotelSocialMediaCommunity) but yesterday on a new video that showed up on my YouTube feed. The video was for a new degree course and as was to be expected, it … More Digital Transformation for Hotels

I recently watched a French TV series adaptation of Agatha Christie’s famous book. Ten murderers who have remained undetected until now are all lured under false pretences to an uninhabited island with a (rundown) luxury resort and murdered one by one. Pretty gruesome, I know! But of course, that is not the reason I am … More And then there were None…

It really began the moment we entered the restaurant… As we headed towards the table, the manager loudly shouted NO! NO! NO! She then very rudely told us that unless we disinfect our hands we would not be allowed into the restaurant. After sitting down, we realised that the group was too large as per … More Musings about Management – at a badly managed restaurant

It is ironical that an hitherto unknown, tiny virus, originating from the obscure town of Wuhan in China, could bring the world to its feet. This is not the world’s first major catastrophe . We have had World Wars I and II, plagues and forest fires affecting different parts of the world. The last known … More Role of the Hotel Industry in COVID times